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DIRECTOR OF SHARED SERVICES

Role Title: Director of Shared Services

Reports to: COO

 

Works Closely With: COO, Department  Directors

 

Work Hours: 32 hours per week

Location: Chicago area ideal, remote considered

 

Overview:

 

At OneWay, our vision is to see multitudes come to a saving faith in Christ as God's people joyfully engage in reaching them. We are on a mission to activate people to exalt Jesus Christ and advance His gospel to the multitudes. OneWay exists as a vehicle to help all of us work together to fulfill that mission. If being a part of what we call "the greatest cause in the world" resonates with you, then we invite you to join us. 

 

Summary:

 

We are looking for a Shared Services Director to attend to OneWay’s greatest and most strategic asset - its people, by championing a service-oriented, excellence driven, collaborative culture to advance OWM’s vision and mission around the world.


To provide shared services to the staff, fostering a positive, safe and thriving work environment and structure for the organization as a whole.

 

Responsibilities:

 

Human Resources:

  • Envision and enhance the function and operation of the Human Resource department at OneWay.

  • Develop and establish roles in the Human Resources team

  • Lead and champion a thriving culture based on OWM’s core values

  • Pursue relationships throughout the organization

  • Oversee the recruitment, selection and onboarding of new employees

  • Manage and develop HR processes according to organizational needs

  • Collaborate with Executive Leadership to create and maintain a functional and aspirational  organizational chart

  • Create, review and approve role descriptions

  • Collaborate with the COO regarding employee compensation and provide leadership and oversight to the entire staff benefits process.

  • Establish a volunteer program by identifying areas of need and mobilizing  volunteers to serve in these areas.

  • Provide leadership and management to employee development and relations, including annual performance planning reviews, employee development plans, employment law compliance, and employee recognition.

  • Provide oversight to employment policies, procedures, and the OWM Employee Handbook.

  • Serve on the leadership team and coordinate with the relevant ministries to support staff care initiatives

  • Oversee the member care ministry and team

  • Create and deliver leadership development and training, and provide counsel and training for ministry leaders/management staff.

  • Oversee the exit process due to separation, retirement or termination of employment

  • Collaborate with ministry leaders/management staff to transition and offboard employee

  • Conduct exit interviews

 

Shared Services:

  • Answer occasional telephone calls and emails from donors, partners or others, directing them to relevant staff.

  • Monitor office supplies and order new stationary, supplies, furniture and appliances as required.

  • Organize and keep an inventory of OWM CDs, books, and other branded materials

  • Organize and maintain common office areas, such as the supply room, storage rooms and filing cabinets, clean and safe.

  •  Report office progress to COO and work with senior leadership to improve office operations and procedures.

  • Keep the organizational calendar up to date.

  • Maintain a clean and organized kitchen area, including the coffee station.


 

Competencies:

  • Have a close and growing relationship with Jesus Christ

  • Have a heart for the lost

  • Strong interpersonal skills to interact positively with all staff, and strong desire to see the staff grow and flourish

  • Strong written and verbal communication skills

  • Strong analytical and problem-solving skills with solid organization, process, and planning skills

  • Knowledge of standard employment law is a must

  • Talent management, succession planning, benefits, terminations, corrective action, and personnel issue experience

  • Cultural competency and awareness, working with a diverse and global workforce

  • Experience with a nonprofit organization and/or mission-sending organization is an asset

  • Organization and the ability to multitask to complete a wide variety of tasks

  • Value attention to detail, excellence, and accuracy


 

Spiritual Life:

 

Must have a personal relationship with Jesus Christ as Lord and Savior and agree with the OneWay Statement of Faith. 

 

Compensation Statement:

 

OneWay has various compensation models, including individual support-raising, stipends and salaried positions. Compensation is dependent on the individual and the position. Preference will be given to candidates who are willing to raise support, but others will be considered.

To apply:

 

Please e-mail a cover letter and resume to Cinthia Yee, Human Resources Manager.